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“David” an 8 year old boy with classic Autism, came to us after being removed from his home by DCF. He was non-verbal, using grunting sounds and pointing or acting out to communicate his thoughts and feelings. He had an intense fear of going outside and making transitions to new places was overwhelming for him. His academic skills were extremely low and he was not getting any real educational services due to the upheaval in his life. HCRS staff immediately began to identify the services he would need to progress and grow. A shared living provider was found who has given him a wonderful family environment to live and grow in. David now goes to school for the whole day. He is using his words more than ever and instead of pulling on someone or grunting or pointing, he is prompted to use requests like “ Can I use the computer, please,” without being told.

IT Support Specialist

Job Code 9210
Date Posted March 07, 2018
Program IT Support Specialist
Hours / Week 37.5
Description

Full time 37.50hrs/wk position is available as part of our Information Technology department in Springfield

Required Skills HCRS is hiring an IT Support Specialist who will offer on-site and remote assistance to our 500+ employees. This highly organized individual should be driven to provide outstanding support, education, and training to end-users for general computer use, printers, phone/pagers/cellular devices, and the electronic medical record used by the clinical staff. Responsibilities include: • Answer, triage, and escalate (if needed) IT Help Desk calls and walk-ins • User account set up and file permissions management • Inventory management • Videoconference set up and troubleshooting • Update and install software and hardware Knowledge & Skills: • Ability to provide empathic and respectful support to users who may be calling in distress • Proficiency with Windows 10, Microsoft Office products, and iOS • Ideally familiar with Active Directory and VMware Horizon • Ability to troubleshoot general hardware and software issues • Understands the importance of maintaining confidentiality when working with Protected Health Information
Education • Associate’s degree in Information Technology or related field preferred • Minimum 1-2 years of experience providing IT-related support or customer service required
Location Springfield,VT
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