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“David” an 8 year old boy with classic Autism, came to us after being removed from his home by DCF. He was non-verbal, using grunting sounds and pointing or acting out to communicate his thoughts and feelings. He had an intense fear of going outside and making transitions to new places was overwhelming for him. His academic skills were extremely low and he was not getting any real educational services due to the upheaval in his life. HCRS staff immediately began to identify the services he would need to progress and grow. A shared living provider was found who has given him a wonderful family environment to live and grow in. David now goes to school for the whole day. He is using his words more than ever and instead of pulling on someone or grunting or pointing, he is prompted to use requests like “ Can I use the computer, please,” without being told.

Accessing Services

Accessing Services for Potential New Clients

HCRS Access Navigator staff work out of our three regional offices to assist you with obtaining information about services and helping you to access services. Please contact us toll-free at the office most conveniently located for you:

  • Brattleboro area: (855) 220-9428

  • Springfield area: (855) 220-9429

  • Hartford area: (855) 220-9430

Providing Walk-in Screening and Resource Support for Individuals and Families Experiencing Mental Health, Substance Related, or Situational Distress

Accessing ServicesAdult Outpatient services may also be accessed through a daily Walk-In Clinic which provides you with an opportunity to meet with an HCRS professional. During this initial session, Walk-in Clinic staff will provide a safe place to talk about what is going on in your life, help you identify some strengths and resources to deal with your struggles, and may refer you to ongoing HCRS services or to other services provided in the community. Brief screening questions are asked to help determine the best course of action to help you solve the challenges you may be facing.

The Walk-in Clinic is available to individuals who are not already receiving other HCRS services and is free of charge if you are uninsured. No appointment is necessary, although we do see people on a first-come, first-served basis.

Locations and times of our Walk-in Clinic hours are:

Springfield: Monday – Friday, 9am – 11am
Brattleboro: Monday, Tuesday, Friday 9am – 11am
Wednesday, Thursday, 1pm - 3pm

Hartford: Monday, Wednesday, Thursday 9am - 11am

If you are looking for someone to talk with about life stressors, relationship problems, or possible mental health and/or substance abuse issues, please take the first step and come to one of our Walk-in Clinics.