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“Amy” is an amazing young lady who came to HCRS in 2007; she had been placed in residential school due to her uncontrolled behavior issues and inconsistent home life and had a State appointed legal guardian. With the help of HCRS, Amy was placed in more stable home environment with a family that she had already established a relationship with during emergency respite care. With natural supports and the supports from HCRS; Amy has been able to establish a safe and more consistent relationship between herself and her biological family; she has been able to maintain gainful employment; and just last year was legally appointed to be her own guardian. Amy started working part-time at a grocery store and a department store. In 2010, Amy successfully completed a 3 month internship as a front desk clerk. This internship opportunity really helped build Amy’s vocational skills and professional self esteem. Since this internship, Amy has flourished at work and socially.

Accessing Services

Accessing Services for Potential New Clients

HCRS Access Navigator staff work out of our three regional offices to assist you with obtaining information about services and helping you to access services. Please contact us toll-free at the office most conveniently located for you:

  • Brattleboro area: (855) 220-9428

  • Springfield area: (855) 220-9429

  • Hartford area: (855) 220-9430

Providing Walk-in Screening and Resource Support for Individuals and Families Experiencing Mental Health, Substance Related, or Situational Distress

Accessing ServicesAdult Outpatient services may also be accessed through a daily Walk-In Clinic which provides you with an opportunity to meet with an HCRS professional. During this initial session, Walk-in Clinic staff will provide a safe place to talk about what is going on in your life, help you identify some strengths and resources to deal with your struggles, and may refer you to ongoing HCRS services or to other services provided in the community. Brief screening questions are asked to help determine the best course of action to help you solve the challenges you may be facing.

The Walk-in Clinic is available to individuals who are not already receiving other HCRS services and is free of charge if you are uninsured. No appointment is necessary, although we do see people on a first-come, first-served basis.

Locations and times of our Walk-in Clinic hours are:

Springfield: Monday – Friday, 9am – 11am
Brattleboro: Monday, Tuesday, Friday 9am – 11am
Wednesday, Thursday, 1pm - 3pm

Hartford: Monday, Wednesday, Thursday 9am - 11am

If you are looking for someone to talk with about life stressors, relationship problems, or possible mental health and/or substance abuse issues, please take the first step and come to one of our Walk-in Clinics.