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“David” an 8 year old boy with classic Autism, came to us after being removed from his home by DCF. He was non-verbal, using grunting sounds and pointing or acting out to communicate his thoughts and feelings. He had an intense fear of going outside and making transitions to new places was overwhelming for him. His academic skills were extremely low and he was not getting any real educational services due to the upheaval in his life. HCRS staff immediately began to identify the services he would need to progress and grow. A shared living provider was found who has given him a wonderful family environment to live and grow in. David now goes to school for the whole day. He is using his words more than ever and instead of pulling on someone or grunting or pointing, he is prompted to use requests like “ Can I use the computer, please,” without being told.

Crisis Services

Crisis Services24-hour crisis hotline

The mission of the HCRS Crisis Team is to provide the highest possible level of emergency mental health care to people in Windsor and Windham Counties. Specially trained mental health professionals are available 24 hours a day for emergencies; calls to the crisis telephone number will get fast results.

Anyone in Windham or Windsor Counties may use this service when a mental health emergency arises (individuals of any age, family or friends of an individual in crisis, hospitals and nursing homes, police, schools, clergy, businesses, and other community agencies).

  • 24-hour telephone crisis line: Offers support, brief problem-solving counseling, information and advice about resources, and referral to appropriate mental health providers or agencies.
  • Crisis Care Center: Call 1-800-622-4235 to arrange a meeting at the Crisis Care Center between the hours of 9:00 am – 4:00 pm (Monday through Friday).
  • 24-hour face-to-face outreach: Members of the Crisis Team meet people in one of our offices, in a hospital Emergency Room, or in other appropriate settings in the community to provide crisis stabilization support, screen individuals for hospitalization or use of a crisis bed, or respond to a critical incident or disaster in the community. The integrated Crisis Team has psychiatric consultation available 24/7.
  • Cost: Some services may be billed to individuals, Medicaid/Medicare, or other types of insurance, as appropriate.

The Crisis Team provides a variety of other services:

  • Screening for court-ordered observation or evaluation in criminal cases
  • Training and education programs related to crisis intervention
  • Screening for involuntary psychiatric inpatient admissions
  • Screening for children’s and CRT Medicaid-funded psychiatric inpatient admissions
  • Screening people under the Public Inebriate Program
  • Mobile crisis outreach and support
  • Collaboration with local Law Enforcement